What Are Hotel Facilities?

What is a two star hotel?

A 2 Star Hotel is a hotel that provides the bare essentials with some comfort quality.

Standard (**) At a 2 Star Hotel, in addition to the comfort and hygiene essentials, the amenities for the guest are of a significantly higher quality and appeal than to that of a 1 Star Hotel..

Are 3 star hotels bad?

A one-star rating doesn’t necessarily mean a hotel is dirty, unkept or in a bad location. … Three-Star: Three-star hotels ordinarily have some unique amenities and provide quality service. Four-Star: Four-star hotels are often noted for their upscale quality and extraordinary comfort.

What is 3star hotel?

Three-star hotels are typically part of larger, more upscale chains or hotel groups. Four-star hotels are large, upscale establishments, fully staffed, and complete with tons of extras. Five-star hotels are the most luxurious properties in the world.

How are hotel Stars decided?

The rating process In India hotels are rated by The Hotel & Restaurant Approval & Classification Committee (HRACC), which falls under the umbrella of the Ministry of Tourism. The committee is further divided into two wings, one that assesses one to three star hotels and another that assess three to five star hotels.

What are hotel stars based on?

What Do the Hotel Star Ratings Mean?Star ratingTravelocityTwo-starMeets basic needsThree-starHigh service, additional amenitiesFour-starSuperior property, variety of amenitiesFive-starLuxury setting, flawless guest services1 more row•Jul 9, 2009

How can I impress my hotel guest?

How to impress Hotel GuestsKnow your guests. The more you know about your guests, the easier it is to find out what is important to them. … Personalize their experience. Today’s guests demand a more personalized stay. … Drive direct bookings. Engage with guests directly, driving them to book on your website.

Why is customer service important in a hotel?

Good customer service is one of the keys to success in any business, but is particularly important in the hotel industry, where guests are looking to staff to help them make their stay as relaxing and comfortable as possible. … In order for them to grow and survive, they must find new ways of handling their clients.

What are the five elements of hospitality?

To ensure the wellbeing of the guests the rooms at Hotel Emmy are designed according to the doctrine of the five elements wood, fire, earth, metal and water. The basic idea behind the construction of the hotel was to design more than just a room, but a holiday “atelier”, because you are not only here to sleep!

What are hotel facilities and services?

Hotel Facilities & Guest ServiceSpa.Semi open & outdoor restaurant.Poolside bar.Car parking.Swimming pool/ Jacuzzi.Public computer.Disable rooms & Interconnecting rooms.24 Hour security.

What are the facilities of a 5 star hotel?

5 Star Hotel CriteriaStandalone concierge staff available at least 16 hours a day.A high staff-to-room ratio—ideally above 2.5.Multilingual staff.24-hour reception, room service, valet parking, butler, doorman.Nightly turndown.Daily housekeeping that is also available upon request at any time.More items…•

Can a hotel stay open without hot water?

A hotel or resort property whose staff prides on offering service will find no hot water for any guest unacceptable; and the manager will likely automatically compensate you for your troubles — especially at hotel and resort properties which guarantee that you enjoy your stay…

What does 7 star hotel mean?

7 Star Hotels are hotels with the highest level of luxury available in the world. … Recently companies have begun setting up criteria for 7 star hotels – though their classification is still not widely accepted in the hospitality industry.

How are hotels categorized?

The more common classification systems include “star” rating, letter grading, from “A” to “F”, such as hotels and motels. Systems using terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, rather than hotel standard.

What does it mean to be a 4 star hotel?

A 4 Star Hotel is a hotel that provides above average, deluxe service and experience for the guest. First Class (****) A 4 Star hotel has a larger range of facilities available and the design is high quality. All service standards are aimed towards pleasing the guest.

What are the services of a hotel?

Hotel Services:Car rental services.Catering services.Concierge services.Courier services.Doctor on call.Dry cleaning.Excursions and guided tours.Flower arrangement.More items…

What is most important to hotel guests?

According to the study, guests value a comfortable room most highly, and that service is the next most important factor. Amenities and facilities are less important, and location and building have the smallest effect on a rating.

What makes a hotel special?

It’s not down to glitz, glamour, or location; it’s down to Customer Service. My favourite hotels are the ones that have outstanding Customer Service. This is what makes a hotel special. It all starts with a warm, helpful smile and welcome on arrival.

Which hotel is the highest in Nigeria?

The Lagos Continental HotelThe Lagos Continental Hotel is the tallest hotel in Nigeria. It stands on Victoria Island, Lagos, just a few minutes from internal Embassies, Silverbird Cinemas and Ikoyi Club.

How can I make my hotel guest happy?

15 Ways to Make Hotel Guests Feel SpecialOffer the little extras. … Offer some amenities free of charge. … Always be fully-staffed. … Show you care by listening and responding to your guests. … Make all guests feel that your hotel is concerned about their special needs. … Train your staff. … Offer complimentary items. … Cancel extra charges occasionally.More items…•

What do guests want in a hotel room?

Top amenities of interest to those looking for a more home-like experience include: a better WiFi connection than currently offered (59 percent); their preferred coffee/tea selection in-room (38 percent); their preferred toiletries in-room (33 percent); a white noise machine (20 percent); an option to select their …

Which facilities are most important for you when you stay in a hotel?

According to the recent Hotels.com Amenities Survey carried out across the globe, travellers ranked these as the four most important in-room amenities a hotel could offer. Air conditioning and tea/coffee followed after, while a complimentary breakfast and restaurant ranked as the two most important hotel amenities.

What are the facilities of a 3 star hotel?

General Facilities For 3 Star Hotel:Full-time operation 7 days a week in season.Establishment to have all necessary trading licenses.Establishment to have public liability insurance.24 hr. … Bedrooms, Bathroom, Public areas and kitchen fully serviced daily.All floor surfaces clean and in good shape.More items…•

What is customer service in a hotel?

What is hotel customer service? Hotel customer service is the care provided by hotels to guests before, during, and after their stay. Because hotels rely heavily on loyal customers and good word-of-mouth marketing, hotel customer training is an integral part of a hotel’s customer service strategy.

What’s the difference between facilities and amenities?

The main difference between amenities and facilities is that the amenities refer to things that are designed to provide comfort and enjoyment to the guests while facilities basically refer to places or even equipment built to facilitate guests in their specific needs.

What does a 2 star hotel mean?

Two-star rating Two-star rated hotels offer value as well, but are clean and basic. They’re a notch above the very simple accommodations of one-star hotels. Usually smaller hotels run by a sole owner, a two-star may be close to major intersections and popular attractions.

What every hotel room should have?

These Are The Amenities Every Hotel Room Should HaveUnderlit bed. This one is a must! … Local travel guides. Lonely Planet’s guides are my favorite, but any will do. … The essential tool for any self-respecting stalker. … Clean, fluffy towels. … Desk hammock to rest my feet. … A good Wi-Fi Internet connection. … A showerhead with wireless speaker. … Smart sleeping companion.More items…•